7enbd Privacy Policy

1. Introduction

7enbd ("we", "us", "our") is committed to protecting the personal information of every player who registers on or uses the 7enbd Platform. This Privacy Policy ("Policy") describes in clear and direct language how we collect, use, store, share, and protect your personal data, and explains the rights you have in relation to that data. This Policy applies to all users of the 7enbd website and mobile platform, including visitors who browse without registering.

By registering an account with 7enbd or by continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you should not use the Platform.

2. Information We Collect

We collect personal data from you in the following ways: directly when you register an account or contact our support team, automatically when you use the Platform, and from third parties where permitted and necessary for the provision of our services. The categories of personal data we may collect include:

• Identity data: your full name, date of birth, and any government-issued identity document details provided during KYC verification.
• Contact data: your registered Bangladeshi mobile number and email address (if provided).
• Financial data: payment method details (bKash wallet number, Nagad number, Rocket number, or bank account details), transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, device type, operating system, browser type, time zone, and general location data (country/region level only).
• Usage data: pages visited, games played, session duration, betting history, bonus claims, and interactions with Platform features.
• Communication data: records of correspondence with our support team, including chat logs and email exchanges.

You are not required to provide all categories of personal data, but failure to provide certain data (particularly identity and contact data) may result in 7enbd being unable to provide some or all Platform services to you.

3. How We Use Your Information

7enbd uses the personal data we collect for specific, defined purposes only. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which we use your personal data are:

• Account management: to create, verify, maintain, and administer your player account on the Platform.
• Service delivery: to process your deposits and withdrawals, credit bonuses, record game results, and deliver all other Platform features.
• Identity verification: to conduct KYC checks, verify your age and identity, and comply with anti-money laundering obligations.
• Customer support: to respond to your queries, complaints, and requests via our support channels.
• Responsible gaming: to monitor gameplay patterns and intervene where we identify signs of problem gambling, including enforcing self-exclusion requests and applying account limits.
• Platform improvement: to analyse usage data, identify technical issues, test new features, and improve the overall quality and security of the Platform.

4. Legal Basis for Processing

7enbd processes your personal data only where a valid legal basis exists. The following table summarises the principal processing activities and the corresponding legal basis for each:

5. Sharing Your Information

7enbd does not sell, rent, or trade your personal data. We may share your personal data with third parties in the following limited and specific circumstances only:

• Payment processors: we share the minimum necessary financial data with our payment partners (bKash, Nagad, Rocket, and partner banks) solely to process your deposit and withdrawal transactions.
• Identity verification providers: we may use third-party KYC service providers to verify identity documents. These providers process data strictly under our instruction and are contractually bound to confidentiality.
• Law enforcement and regulatory authorities: where required by applicable law, court order, or lawful government request, we may be required to disclose personal data to relevant authorities. 7enbd will take reasonable steps to notify affected users where permitted to do so.
• Game software providers: aggregate, anonymised gameplay data may be shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, or Spribe) for RNG certification and technical audit purposes only. No personally identifiable information is disclosed in this context.

6. Cookies and Tracking Technologies

7enbd uses cookies and similar tracking technologies on the Platform to ensure proper functionality, maintain session security, and understand how users interact with the site. The types of cookies we use include:

• Essential cookies: required for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without breaking core Platform functionality.
• Analytical cookies: used to collect anonymised usage statistics, such as which pages are visited most frequently and how long sessions typically last. This data helps us improve the Platform.
• Preference cookies: used to remember your in-Platform settings and preferences (for example, language preference or display settings) so that you do not need to re-enter them on each visit.

You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the Platform, including account login and game loading. 7enbd does not use cookies to serve third-party advertising or to track your activity on websites other than the 7enbd Platform itself.

7. Data Retention

7enbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The retention period for different categories of data varies depending on the nature of the data and the purpose for which it was collected. As a general guide: account data is retained for the duration of your active account relationship with 7enbd plus a period of up to seven years following account closure to meet legal record-keeping requirements; transaction records are retained for a minimum of five years to comply with financial record obligations; communication records with our support team are retained for up to three years.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its further retention, 7enbd will securely delete or anonymise that data. Where anonymisation is not technically feasible, the data will be securely archived and access restricted to the minimum number of authorised personnel.

8. Data Security

7enbd implements and maintains a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform; encrypted storage of sensitive data at rest; strict access controls limiting data access to authorised personnel only on a need-to-know basis; regular security assessments and vulnerability testing of the Platform; and documented incident response procedures.

While 7enbd takes all reasonable precautions to protect your personal data, no data transmission over the internet or data storage system is completely secure. If you have reason to believe that your 7enbd account has been compromised, you should change your password immediately and contact our support team without delay.

9. Your Data Rights

As a registered player on the 7enbd Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a clear description of your request. We will respond to all verified data rights requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data 7enbd holds about you, along with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right of erasure: in certain circumstances, you may request that 7enbd delete your personal data. This right is subject to 7enbd's legal obligations to retain certain data — for example, transaction records required for financial compliance.
• Right to restrict processing: you may request that 7enbd restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to object: where 7enbd processes your data on the basis of legitimate interest, you have the right to object to that processing. 7enbd will consider your objection and will cease the processing unless it has compelling legitimate grounds to continue.

7enbd will verify your identity before acting on any data rights request. We reserve the right to decline requests that are manifestly unfounded, repetitive, or excessive. Where a request is declined, we will provide a written explanation of the reason.

10. Third-Party Links

The 7enbd Platform does not contain links to external third-party websites. All navigation on the Platform remains within the 7enbd domain. If you independently navigate to any third-party website from your browser, 7enbd has no responsibility for the privacy practices or content of that site. You are encouraged to review the privacy policy of any website you visit.

11. Children's Privacy

The 7enbd Platform is strictly intended for individuals aged 21 and above. 7enbd does not knowingly collect or process personal data from any person under the age of 21. If you believe that a person under the age of 21 has registered an account or provided personal data on the Platform, please contact us immediately at [email protected]. Upon receiving credible notification of this kind, 7enbd will take prompt action to verify the matter, close the relevant account, delete the associated personal data, and, where applicable, return any deposited funds.

12. Changes to This Privacy Policy

7enbd reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details or through an in-Platform notice. The current version of this Policy is always the version published on this page.

Your continued use of the Platform following the publication of any update to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept an updated Policy, you should stop using the Platform and, if you wish to close your account, contact our support team at [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7enbd handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries professionally and promptly. Our support team operates on Bangladesh Standard Time (BST, UTC+6).

Privacy enquiries email: [email protected]